Canned Responses

The videographer should prioritize the production of the event. If and when appropriate, they can assist attendees with questions, referring customers to CS when needed.

This means engage in Zoom chat when doing so doesn't impact your camerawork / audio or other production functions. If the speaker is standing like a rock, check out Zoom Chat. Checking Zoom chat at breaks 100% makes a whole lot of sense.

Hello all! I am the videographer for this webcast. Throughout today, please direct your questions for the speaker to the Q&A feature and your tech and other questions to here in the chat. If you do not receive a response from me in a reasonable amount of time in the Zoom chat, please reach out to our customer service team regarding this and they will be able to assist you. Their number is 1-800-844-8260 and their email is info@pesi.com.Thank you!

Throughout the day, please direct your content related questions to the Q&A feature and use Zoom chat for technical feedback. If you do not receive a response in a reasonable amount of time in the Zoom chat, please reach out to our customer service team regarding this and they will be able to assist you. Their number is 1-800-844-8260 and their email is info@pesi.com.Thank you!

A reminder to please direct your content related questions to the Q&A feature. For technical assistance, please contact PESI customer support, the number is 1-800-844-8260 or email is info@pesi.com.Thank you!

The handout can be found in your PESI account. Navigate to this event and click the blue “Handouts” button. From there you can download and print the slides. For further assistance please contact support @ 1-800-844-8260 or info@pesi.com. Thank you!

We are recording today’s webcast for attendees to view and access up to 90 days post event. In one to two weeks it will be uploaded to your PESI account. When it is uploaded, you will receive notification to your registered email address. Live attendance is required for live CE credit. For further assistance please contact support @ 1-800-844-8260 or info@pesi.com. Thank you!

Webinar event answer (vast majority!):

All attendee’s cameras and mics are off. If you have a question for the speaker, you can submit it in the Q&A function.

Meeting event answer:

You are able to turn on your camera if you would like, but we recommend having it off during breaks for your privacy. You are also able to unmute if the speaker prompts you to.

You will have access to the post test after the seminar concludes via your PESI account. Navigate to this course and click the orange “CE Certificate” button. You can take the test as many times as you need to in order to pass. A passing score is 80%. We recommend taking the test within 24-48 hours of this seminar. For further assistance please contact support @ 1-800-844-8260 or info@pesi.com. Thank you!

Hello! Please reach out to our customer service team regarding this and they will be able to assist you. Their number is 1-800-844-8260 and their email is info@pesi.com.

Hello! That sounds like it could be a connection issue. Here are a few solutions I recommend: close out of all other applications on your device, move closer to your router, and turn off other optional devices using Wi-Fi (this is especially important if you are on your personal Wi-Fi and there are other devices in the home streaming videos or games). If issues continue, please contact support @ 1-800-844-8260.

Hello! First, try leaving the Zoom and then rejoining. If that does not work, please contact support @ 800.844.8260.

Hello! Try exiting Zoom and then rejoining. If that does not fix it and you are watching this program on a tablet or phone, I recommend switching to a laptop or desktop computer. If issues still continue, please contact support @ 1-800-844-8260.

Hours: M-F 6:30am-7pm Central Time
Phone: 1-800-844-8260
Email: info@pesi.com